BestSkins Support Center
If you're having trouble with the BestSkins app or have questions about how it works, feel free to reach out to our support team or share your suggestions. The best ideas will be rewarded.
Contact Support
You can ask us questions using any of these options:
- Telegram: Reach out through our Telegram support bot: @BestSkinsBugBot
- Email: Email us at: [email protected]
Frequently Asked Questions
Before contacting support, check if your question is already answered below. This section covers how to use the app, earn gold, and more.
General
- Is the gold really free?Yes! By playing the app daily, you earn free gold that you can withdraw to your game account. Complete tasks to earn balance, exchange it for gold, and withdraw it through the market.
- I found a bug in the appReport it to our Telegram bot @BestSkinsBugBot. If confirmed, you’ll receive a reward!
- I have an ideaSend your idea to our bot. If we like and implement it, you’ll get a reward!
- My withdrawal is blockedWithdrawals may be blocked for violating the rules. If you didn’t break any rules, contact @BestSkinsBugBot for clarification.
- A moderator messaged meThat’s a scammer. Ignore them. We never initiate contact or offer services directly.
Freebies
- Where do I enter a promo code?Go to your profile and look for the 'Have a promo code?' section. Promo codes are shared on our Telegram channel.
- Promo code doesn’t work?The code may have expired or reached its usage limit. Check our Telegram channel for new codes.
Tasks
- What’s not allowed?Using emulators, VPN/proxies, or multiple accounts is prohibited. Please follow the app rules.
- When will new tasks appear?Tasks are updated throughout the day. Check the app regularly and follow our Telegram channel for updates.
- I didn’t get my rewardMake sure all conditions were met. If it still doesn’t arrive after 24 hours, read this article.
Gold Withdrawal
- How do I withdraw gold?Exchange your balance for gold in the shop. It will appear in your inventory. Then, set a profile picture and list an item on the market to complete the withdrawal.
- How long does it take?Usually 5–10 minutes, but it may take up to 24 hours during high demand.
- Who pays the commission?The app covers the 20% market fee so you receive the full amount.
Partnership
- How can I collaborate?Join our referral program and earn 13% of your referrals’ earnings. Share your promo code with friends or on social media to get bonuses.
- I’m a content creatorWe’re open to working with creators. Send your proposal and channel link to our Telegram bot @BestSkinsPromoBot and we’ll contact you.